Yes. We have several tutors specifically certified to help with learning differences, particularly students on the spectrum, students with ADHD, and students with general anxiety and test anxiety. This is a particular specialty and we love helping these students.

Absolutely. We have tutors in many different regions in the United States and our calendar automatically handles all time zone conversions so working with students from anywhere is seamless. We do it every day. Also, regional curriculum differences are minimal and we have tutors with expertise in all curriculums and state standards.

Yes. We have our own proprietary curriculum and assessment process that we can use to supplement your student’s learning and identify and fill in foundational gaps and/or teach ahead. We can also supplement with other resources, curriculums and tools to make a custom solution for your student’s needs. Every student receives a customized program when we create the Personalized Success Plan for them in the first few sessions, and during enrollment.

Of course! We’ve had great success with homeschool students and can work with you to choose and administer a fully contained homeschool curriculum. We can also supplement and support homeschool curriculums based on your family’s needs. Every student receives a customized program when we create the Personalized Success Plan for them in the first few sessions, and during enrollment.

 We are confident we can find a solution for any and every math student. Give us a call to discuss!

You’ll receive a Session Reminder email 30 hours prior with a link to the Online Lesson Space. Click to join your tutor at the session time. Email your tutor for link/launch issues. You can also launch sessions from the calendar in your user account.

We recommend a computer rather than a phone or tablet, and Chrome or Firefox browsers are optimized for the Online Lesson Space.

Sure! Confirm and log in to your user account now, and watch the user account tutorial video sent in the enrollment confirmation. Also, plan your schedule changes/additions in advance – monthly planning is ideal, weekly is best, 24 hours in advance will also work – the further out you plan, the more session options you will have.

Share all class information and historical context for better planning and success, during intake and beyond – the more information we have, the better your student will do!

No, but consistency benefits learning and is a cornerstone of our system. Of course, we know how busy families’ lives are, so we still build in a lot of flexibility for schedule changes as needed.

You can book same-day emergency sessions for urgent needs. Email homework materials in advance for best results – we can’t guarantee the efficacy of an e-session without advance materials. Thank your tutor – they generously offer to be on call for these emergency sessions, because they care about your student. Its true, they really do!

Tutors handle content; individual schedule changes can be made through the user account. It is unlikely that tutors will have any availability outside of what is shown on the user account calendar. Recurring session schedule changes, and any other alternative scheduling requests, can go to a Director or Ass’t Director.

Only for emergency sessions. Tutor consistency is more important than almost any other factor, for success.

Yes, navigate to the “Full Calendar” to see the desktop view you know and love. Hit the “Options” button to use the “Select Teacher” drop down to filter by your assigned tutor.

Yes, book as many sessions as you need; monthly overages are billed at $70/hr, at the end of each month.

No, unused sessions don’t roll over month to month, and we don’t track usage so please proactively manage your schedule.

Yes, cancellations within 24 hours or missed sessions count as used sessions for billing purposes, however. You can cancel sessions from the link in the Session Reminder emails or from the calendar in your user account.

Yes, simply notify us by month-end for next month’s change.

We only pro-rate the first month of enrollment; consider the Flex Plan for more flexibility during months you may not reach the monthly session allowance.

Yes, just notify us by month-end to avoid billing for the following month. No refunds will be processed after billing occurs.

We will be closed on July 4th, Thanksgiving (Thursday and Friday), and Dec 24 – Jan 1, inclusive. December will still be billed at the full monthly billing amount, as students book extra sessions for finals, and we staff extra tutors for this purpose. Also, we allow for unused sessions to roll over from December to January due to the shortened month. We also allow rollovers from June to July, to allow for ultimate flexibility with summer travel.

We meet 1:1 with each tutor at least 2x/month (often more!) and discuss every single student’s progress, and offer support/ideas and help by coordinating with families, as needed, so tutors can focus on teaching. This tutor collaboration is where the magic happens. We also have the Assessment & Curriculum Process for families that opt into that, which gives us objective data on progress.

Yes, you can manage emails/phone numbers and notification settings in your user account profile.

Tutors handle math content and session launch issues. Directors handle recurring scheduling changes, plan type changes and billing questions, and tutor or management issues.

Email homework or study guides directly to your tutor.

Find tutor bios with email addresses and specialties, on the tutors page of the website.

Sessions are recorded for quality control and training purposes.

Students and their primary tutor will have a dedicated Online Lesson Space that the student can access at any time. Work from sessions will remain in the Online Lesson Space, and tutors are trained to organize session work by date so students can use the OLS as a powerful study aid and review tool.